Client Charter

Welcome to our Client Charter.
This is an outline of what you can expect as our client. It's also a benchmark against which we measure our service to you.

We will support today’s needs and tomorrow's opportunities

We will ensure that our solutions and services are always adapting and evolving to meet the needs of the ever-changing requirements of branded businesses. Skilled, knowledgeable Client Services and Account Management staff back our technologies. You can rely on the support of a whole team of specialists when you need it - whether it’s for the day-to-day running of your solution or for planning its future role in your organisation.

We will provide you with choice

We understand that providing effective brand management solutions is not a case of ‘one size fits all’. We help you select a configuration of our systems to enhance and support the proven methods and processes that are a part of what makes your business unique. If offering you the best solution involves using specialist third party suppliers, we have both the culture and capability to integrate them into your Brand Centre®.

We will respond to you

We will answer your calls and respond to written queries promptly during our normal business hours. We will always do our best to resolve any queries directly and if we need more time to solve an issue, we will ensure you are kept up to date until the query is resolved to your satisfaction.

If you are dissatisfied with our service or believe we need to apply some improvements, we always appreciate your comments and feedback. We will record, consider and respond to your comments as part of our continuous service improvement programmes.

We will always consider our environment

We will ensure that when developing our solutions we have regard for the environment and strive to reduce our business' footprint wherever possible. This extends to our office environments, printing, lighting and travel arrangements and all other areas of our business.

We will always respect the privacy of your data

We will ensure we handle your business information and data with due care and in strict accordance with our Privacy Policy and Terms & Conditions.